PHUKET CAR RENTAL REVIEWS

They charge an extra 500 yuan after 10 PM, so I picked up the car the next day as I was staying near the airport.

Very satisfied, the car pickup was very quick.

The company's staff are very enthusiastic.

Very satisfied

I've rented from this company three or four times, and they're very good.

Very satisfied, the staff was very friendly, and the car was brand new!!!

I recommend everyone avoid renting from this store. I believe they intentionally make customers pay damages. During my car return, the actions of these two staff members were very dubious. I've rented cars in Phuket around 8 to 10 times, and never experienced something like this. Here’s my experience with picking up and returning the car. When I picked up the car, I noticed scratches all around the vehicle, including the tires and rims. I took photos with my phone, but the two staff members seemed impatient and said it was no big deal. When I was about to drive, I realized the left side mirror couldn’t be adjusted and called the staff to fix it. Fifteen days later, I returned the car in the evening, driving it to the parking lot. Two staff members came over to inspect the car, acting rather strangely. They immediately went to check the front windshield and found a tiny spot. They then asked if I had photos from when I picked up the car. I showed them the video I took, but they insisted the spot was my fault and that I had to pay for it. I carefully reviewed the video and found that the spot was already there before I took the car. After some dispute, they reluctantly accepted that I didn't need to pay. However, the whole process felt like a setup to make me pay. It seemed like they already knew about that spot. I believe many people have had to pay because of this. I suspect this will continue happening, so I advise everyone not to rent from this place. Really, if you have to rent from here, make sure to take detailed photos of every inch of the car and the glass. They will make you pay for the smallest mark. I suggest the car rental company investigate if this store is suitable for partnerships.

Reservation desk staff were very nice and polite. Car was very comfortable and clean. Paid for a child's safety seat but only a baby safety seat available ( received a refund). Drop off very easy.

Qeeq site was easy to use and had a lot of helpful information.

Satisfied, easy to pick up the car.

Very satisfied, both pickup and drop-off were smooth.

Satisfied

Excellent service

Very good

Satisfied

Return process was quick, but finding the location was difficult.

Smooth communication

Overall service was pretty good. The vehicle inspection and form-filling were quick, and there was no push for in-store insurance.

Excellent

Very good

Good