ISTANBUL CAR RENTAL REVIEWS

Bills received 2 years later

I do not recommend green motion. Go for safer options. Reasons: - They will send invoicies afterwards for car not enough cleaning. - Spead ticket that i did not commit - The pickup and drop off location is not at airport and is far away.

Great as usual

The service was mediocre, with language barrier being the first issue, followed by confusing insurance policies, and lastly, returning the car was extremely inconvenient. The rental company claims to offer full coverage, but scratches below 3500 RMB are not covered by their insurance, which means we have to pay for it ourselves. This insurance setup is really misleading! The Turkish car rental company also refused to take responsibility. I had already paid for full insurance through the rental platform in China, which turned out to be useless. They advised us not to buy insurance from local car rental companies in Turkey, but neither party took responsibility. If there's any incident, the Turkish car rental company only provides basic insurance. If there were scratches, they would immediately charge my credit card 3500 lira instead of freezing the estimated amount and waiting for the official repair assessment before charging the actual expense. Additionally, for car pickup, the staff picks you up at the airport and then takes you to their office, which is a tedious process taking about an hour! As for returning the car, they said they would send an SMS with the location, but as the return time approached, no one called or messaged. They later explained that their office phone's SIM card broke two days ago. It was really terrible. Time to drop delayed because the SAW office did not send me exact address ahead of time and nobody called/contacted my number which I left on the day I rented the car. After I called again and again both AutoUnion customer number and SAW office number, I was mad about what was going on there. Later the office staff explained their office number SIM card was broken 2 days ago and not working anymore but they did not inform me earlier. The second issue is about evaluating the damage to the car during my use for the past 7 days. Typically, the office charges a deposit fee to the credit card and after a thorough and professional evaluation for the repair within 2 months, then they charge me officially. But the office charged me today an extra TL 3500 besides the deposit of TL4500 on 9/26 for the damages/scratches to the doors within just 15 minutes. I suggest they handle this in a more proper manner. How can I know if the charge from the SAW office is correct? What if they charge more than the repair expenses? It’s unreasonable to do so.

Not good

Everything went smooth from picking up the car to handover after the trip. The car was in good condition and enjoyed the drive.

Booking through QEEQ was easy and simple

New amazing car

Central in istanbul was very good

Although it was a bit confusing figuring out where to pickup the car. Some helpful locals called the company for us and they came promptly to pick us up. Auto union staff was great, super friendly and professional. Would totally recommend them.

drop-off was smooth and fast, and great customer service and staff

Great customer support

When I rented the car I took out full insurance from the app. When I arrived to receive the vehicle, the rental company did not recognize the insurance through the website. And asked me to pay another $ 220

Everything is OK

Everything is OK

The service was okay, but the car provided was not as advertised.

The service was terrible. I requested a sedan but was given a hatchback. It was late that day, and when they delivered the car to the terminal, only a hatchback was available. Their attitude was awful, basically like they didn't care. The worst part was all the unnecessary deposits they asked for, along with various miscellaneous charges. The car they gave was in poor condition, very noisy, and sounded like a tractor when reaching 90 km/h.

I prefer full fuel pick up and full fuel drop.

They are helpful ... good communication with us and accept to give us 2 hour's additional to drop the car

Super Service, thanks a lot.

Super Service, thanks a lot.

Very satisfied. The oil light came on during the trip. Contacted the rental company, and they provided on-site service.

I’d not used Cizgi before - and so was a little bit apprehensive. However, I got the exact 7 seater that I had booked and the car was fine. Staff were polite and helpful - and it was exceptionally easy to collect the vehicle. No hard sell for buying extra insurance. I’m always nervous about giving a car back - and the car hire company trying to blame a scratch or dent on me - but this was very easy. Drop off took no more than a few minutes and they hardly checked the car at all.

Easy to use and a good price

excellent car and service but for ruturn the deposit take along time one month , and road charge taking alot of money , without giving information how much cost when you ruturn the car

excellent car and service but for ruturn the deposit take along time one month , and road charge taking alot of money , without giving information how much cost when you ruturn the car ( suggest to avec car comepany )

The renewal price is too high. I rented the car for 15 days initially, and the cost to extend for another 5 days was even higher than the first 15 days. It's like they took advantage of me because they knew I couldn't return the car midway.