NEWCASTLE UPON TYNE CAR RENTAL REVIEWS

The worst service ever! Had to wait approx. half an hour at the counter with a little baby despite of having only one person in front. Overcharged for a minor damage to a wheel I do not remember making. It took another half an hour to return the car, despite of being the only customer.

Excellent customer service with friendly and professional attendants.

Delivers far more than your expectations

Smooth pick-up and drop-off, no hidden extras, fun car to drive (Fiat 500). Boot not big enough for a large suitcase but I will know that for next time!

Perfect way to rent a car at a good price.

Received a car with Sat Nav which was a nice bonus

Great platform to book rental cars

Was charged more than additional quote scammed by insurance and upgrade, was charged £84 for a £20 park fine, took from bank with no permission and still never got my £100 hold deposit back

It was a smooth no hassle service. The car ,the service, the price all excellent.

They charged me an extra £72 to get the vehicle and after a long flight from Florida I accepted this... they showed me round the outside of the vehicle but not inside ... When I returned the vehicle there was a chip inside they said the seatbelt had hit it !!!! My daughter never even sat at that side in the back as she always sits behind me driving..... they charged me £232 !!!!! If I could attach a photo I would ...... they are conmen and it was daylight robbery... the man at the desk was rude to the point my daughter got upset, I had to pay as had a flight to catch.... will never ever use this company again .... absolutely disgusting!!!!! And I hire cars all the time

Excellent check in and drop off process. Very efficient. Finding the avis pickup location was slightly difficult as there was no one at the counter and the directions to the location were unclear. However, the rest of the process was very smooth and no upsell of insurance was attempted..

Friendly service

The car we originally rented was replaced with another one.

Landing at NCL with 6 people, 1 with a child seat, it's not too convenient for the driver to go to the Ponteland office then drive back to collect everyone. Why not bring the car to the airport?

Try to reduce the overall pick up time.

Great service, easy and smooth - just as it should be!

I have experienced Europcar before, they advertise a nice car and then usually offer a substantially lower model as the or similar e.g. this year I rented a Kashqai and got a Renault Kajar, last year a Merc E class and got a Volvo V90 and so on, I will try to avoid them in future as its an obvious sales tactic. I upgraded to a Merc C class that was good.

Quick, friendly service.

Newcastle Airport branch is very well managed. Efficient pickup and dropoff, friendly and courteous staff. No insurance upsell

Easy to book. Price drop protector made it even more cost effective. Perfect

The drop off experience was abysmal. The location was closed for our planned drop off time and nobody communicated anything to us. There was no drop box available as the business park was locked. We then called customer service who was unhelpful and proceeded to put us on hold for 45 minutes before hanging up on me. We decided to take the car to Luton airport as it was the nearest open location. The young man at reception was helpful, but I was already fuming about the additional time and stress we had to go through to drop off the car.

Very good.

No comments. great service.

Fantastic and fair

very good and easy