The service at AVIS was barely acceptable, but some issues were not resolved in a timely manner. The vehicle pickup process at the store was cumbersome and we had some unnecessary trouble with the staff. Although my order clearly included the fee for a second driver, the staff insisted that they couldn't find this in the order and overcharged me by $70 billion. However, the QEEQ platform staff provided strong support and resolved the issue satisfactorily in the end.
Pretty good. Initially, we were given a Dodge hybrid SUV, but there wasn't enough space for our luggage, and the car couldn't refuel. So we contacted customer service, drove to the airport branch, and they helped us switch to a Malibu. Although it seemed like the car hadn't been cleaned before handing it to us, overall it was fine.
Great experience. They upgraded our car, and after we had lunch, there was almost no queue when we picked it up. We placed the order on-site because we were unsure if our magnetic stripe credit card would work.
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