I arrived a couple of hours early and my car wasn't ready yet. After declining an upsell, I was told to come back, leaving me stranded at the airport. When I returned, their computers were down and it took another 2 HOURS to get a car.
Only nasty surprise was the added bridge-crossing fee. $8 to cross the Golden Gate, then Hertz adds another $6 in "convenience fees". Don't know what planet they are living on but that is a 75% increase, unexpected and extortionate. Bad move, Hertz, you'll be my last choice in the future.
I was surprised to have a brand new 2019 car. Liked the car, but the front driver seat was a little cramped. For someone with shorter legs and smaller body frame the steering wheel is not too in the way, but for larger bodies and longer legs it is too cramped in space. I liked the gas mileage and how easily it fit in the small compact parking spaces.
The Liability Insurance fee for Fox Rentals cost me a bomb. The Liability coverage for the car was more than the entire rental amount for the car. It is a rip-off and not at all justified to charge such a high liability fee for the car. I am not at all satisfied with Fox Rent a car.
Great value! The staff provided thorough service. I initially chose to pick up the car in San Jose and return it at Los Angeles LAX, but I wanted to change it to Burbank Airport near Los Angeles. They checked this for me. In the end, all I needed to do was to return the car in Burbank.
Counter took longer than any other time I've rented. The help was friendly and eventually got it right. I was not explained to ALL the hidden fees. I am on a fixed budget and so when it went to an additional $40 dollars I was not ready for it. Probably not going to FOX next time. Pitiful.
Fox rent a car service representative was very rude and she misguided us. We upgraded to a full size car and we were told that Jeep was available for pickup. However, on paperwork without informing us car was changed to Kia. Front desk representative spent about 1.5 hours going back and forth on daily rental rates. I have filed customer complaint against fox rent a car.
The car was an older scratched up and embarrassing car to drive and it had over 50,000 miles on it. I have rented many cars and this was the worst I've ever had, and it was not the Corolla that it was supposed to be.
“Difficult to find The entrance and location to rent the car at San Jose airport”
About Thrifty:8.0/10
Great experience. Staff were kind and built rapport well but a bit unprofessional. They helped me get a car that was similar to what was reserved through easy center
About QEEQ:10.0/10
Was easy to reserve. They didn’t have the car that we reserved there but we got something similar
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Cornell Warner
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