CHICAGO CAR RENTAL REVIEWS

Good

Very satisfied

The car was decent and ran well. It had advanced safety features such as all around cameras and adaptive cruise control. No real issues with this rental or the customer service interactions.

The booking platform worked well as usual, I did receive two price drop refunds so appreciate QEEQs follow through in that regard.

This Chicago location is run jointly with Avis. Firstly, there are no clear signs indicating that members should go to the second floor while non-members stay on the first floor, so I wasted an hour in line. The funniest part is that I then waited another hour and a half on the first floor because all the cars were rented out and they were waiting for returns. I landed at 2 PM and didn't get the car until almost 5 PM.

Overall good service

The overall service was pretty good, and the process was quite fast.

Long wait time for pickup, but drop-off was very quick and easy.

Satisfied

Very good

Very good

Satisfied

The location in the city center is very good, but they close a bit early, making it inconvenient to return the car at night.

Satisfied.

Service was very efficient

Good

Average, the vehicle's interior was too dirty

Very satisfied

I was upgraded to a larger vehicle at no extra cost after I had been in the parking garage No quibble with the attendant on duty he just got on with it as the original vehicle was not available

Great platform will use again

We've rented cars multiple times in the US, and this was the first time we were asked for a cleaning fee several days after returning the car. We never eat in the car, filled up the tank before return, and cleared out plastic bags and empty water bottles, leaving only 5-6 unopened bottles. We don't drink beverages. The car was very tidy both inside and out. We only took one photo of the car's exterior, not the interior. When we returned the car, it was inspected on the spot, and they deducted toll fees from our deposit. We even asked if everything was fine, and they said yes, so we left and headed to the airport. A few days later, they sent photos showing signed windows and a messy interior, which was not our doing. The car could have been rented to others in those days. We can't understand why we should pay for cleaning. They insist we caused this and need to deduct $125 for cleaning. We don't know if this is Budge's doing or if it's a decision by the rental platform.

The rental location is actually very convenient; after returning the car, I realized the company is right on the Blue Line.