TORONTO CAR RENTAL REVIEWS

The renewal price is double the normal rate, and once you renew, it cannot be canceled or changed, which is a very unfair policy.

will upsell insurance, but okay cheap

ok

I rented an SUV but we could not fit all our luggage in the trunk. We had 2 medium suitcases and 2 duffle bags but we could only fit 1 suitcase and 1 duffle bag in the trunk. It felt uncomfortable to leave our other luggage in the back seat when we parked in stops along the way.

QEEQ staff were very helpful when we said our flight may arrive late and we may be late in picking up the car. They arranged with Dollar for us to do a late pick-up.

We did wait a long time to get our car as there were two customers ahead of us and their process was far lengthier than ours. There was only one customer service person working and this greatly slowed the process, but her handling of each group was excellent. Despite the 5-6 groups waiting for service she remained calm and gave her full attention to each of us. The car was great.

Same great treatment

The car was late and the desk was hard to find, sign hidden behind a column. The car was low on fuel compared with the documentation

Counter staff was helpful as they always have been. Stellar! Car was great, new and spacious.

Price dropper didn't kick in but that's because the price was already exceptional.

The processing speed is extremely slow, had to wait over an hour to get the car. The service phone is answered by an Indian, making communication difficult. Extending the rental by one day costs 280 dollars, which is unbelievable; that amount could rent a car for four days.

As usual City was flawless. Speedy service, great vehicle, very competitive pricing, can't really ask for more in a rental company. That's why I keep coming back!

Qeeq.com was great. Price drop never came into effect because the price was already at the lowest it could be with the diamond membership that I have with Qeeq. Cancelation policy is terrific. Right up to the last day is really helpful incase plans change. Qeeq is definitely my go to platform.

The service people at the pick up were rude and unfriendly since 2 women were picking up the car! To the men in front of us they were more than friendly including giving free upgrades! Vehicle had to be taken back after 6 days due to technical difficulties! Had to drive to two different cities to accomplish this! Frustrating!!

Easy to use Plattform! Great prices!

A1

A1

Added 2 additional drivers added at pick up with no issues.

The price is indeed a bit cheaper, and the car is in good condition. However, it was difficult to get a hold of someone by phone at the airport for pickup and drop-off. I had to take a taxi to get there.

We booked a Toyota Camry or similar, but ended up with a small Nissan (Kicks) when we picked up the car. We had a lot of luggage and had to force everything into the trunk, which was very difficult and frustrating. When returning the car, we also had a very unpleasant experience. The rental company staff saw that the fuel tank wasn't full (I refilled it but used some while driving from the hotel to the airport) and charged us an unreasonable fee for the missing fuel. They recorded the charge in their system without my explicit consent. My wife tried to discuss it with them but was told to be quiet because she wasn't the primary renter. The whole process made us feel like we were being scammed. We disagreed with their handling of the situation and were in a standoff for a while. Then the staff member called security and demanded that we remove our luggage and clear the car. We were extremely dissatisfied with the staff member's attitude and handling of the situation.

The car itself was fine, but the overall experience was poor. Pick up did not go well having to wait 20+ minutes for the airport shuttle, then a further hour or so sorting out all the paperwork. This included being told I had to pay extra for 'their insurance' having already upgraded insurance on the original booking. When I booked the car it was good value for money but with this 'extra insurance' that they insisted I purchased it was comparable with other more reputable brands. To be honest, I was fearing the worst dropping the car back. There were several stressed customers there not happy about the insurance 'extras' and/or the time it was taking (reflecting my own experience). However, drop off was relatively straightforward although I was kept waiting about 20 minutes for the shuttle to return me to the airport. All in all, not a good experience and I will be careful to check reviews / use a more reputable company in the future.

ACE has a lot of bad reviews and would query whether QEEQ want to continue promoting them...

Great service, excellent location and good car.

Legit option. I like it. I rent cars more often than I should. I should buy one already, but this system works great.

car was excellent, very new , everything went smoothly

excellent, changed trip to go through USA , no change in insurance , was wonderful service

Quick and efficient rental process online and in person. Wasn't able to change to an awd on the day but ended up not requiring it.

Online process quick and easy.

A rental company with extremely poor service. Nowhere in the world have I encountered such difficult staff, particularly the Indian employees at this company! Even though my registration information was extremely detailed, they still did not accept the additional insurance purchased through the Zuzuche platform. They forcibly withheld a pre-authorization of 2500 CAD for car insurance and 700 CAD for traffic violations, which are estimated to be held for two months. This company taught me a lesson; I would be a fool to choose this company for car rentals again!

Quelques difficultés de compréhension avec personnels pas toujours bilingues.