El personal de devolución ,quería que entregara en 10 minutos el vehículo sin dar tiempo para ka revisión y después desapareció y fue imposible ubicarlo el cual tuve que dejar la llaves en una caja de recepción
Único ponto, foi que deixamos pago os pedágios que ficou em torno de R$300,00, porém não foi usado pois na cidade mesmo não tem pedágio.
O dia que fomos na Vinicola Conha y Toro, tivemos o maior constrangimento, pois a cancela automática não abriu, nas cabines informaram que a tarjeta não era para aquele pedágio, ficamos presos na cancela, sem dinheiro e não aceitava cartão. Fomos mal informados no balcão da Hertz e cobrado um valor que não seria utilizado.
El auto no fue lo que ofrecieron en la página, en AVIS dijeron que siempre pasa lo mismo.
Tuve que dejar una garantía extremadamente alta por el vehículo, ya que el arriendo no se hace directamente por la página de quien al final pasa el vehículo.
The only complaint I have is that the tires were in just so and so condition and we ended up with a flat tire. Luckily it was close to the airport as there are no gas stations by the airport. The closest gas station is 1 hr away in Coyhaigue or 3.5 hrs in Puerto Rio Tranquilo. Europcar was excellent and covered the cost of the tire no questions asked.
About QEEQ:10.0/10
Quick and easy. For this location a recommendation to book and AWD or 4x4 if going to Puerto Tranquilo would be helpful.
The physical condition of the car contained many small dents and scrapes but the interior was mint. Windshield and tires were in extremely good condition. The front counter staff were fun and set everything up swiftly and released the car with ease. I would rent using Europcar again without question.
About QEEQ:10.0/10
I booked using kayak and had minimal experience through QEEQ
Terrible car rental service. Due to a flight delay, I contacted the rental platform 4 hours in advance to delay the car pickup. When I arrived at Kamala Airport around 2:30 PM, the place was deserted. Other car rental companies had staff, but this one was completely empty. The posted contact number went unanswered, and I had to keep contacting the platform. The platform informed me that they had been unable to reach the rental company for the past 4 hours. After a long flight of more than ten hours, I had to wait at the car rental counter for over 2 hours and still didn't get the car. To make matters worse, the rental company and the platform delayed the refund process endlessly. This is beyond terrible.
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