CYPRUS CAR RENTAL REVIEWS

Quite good

Like: Staff was friendly and helpful, they have provided us with baby chair for no additional coast. Gave valuable advises regarding country (we have been there first time). Vehicle was in good condition. Pick-up and drop-off had been arranged in time. Fully satisfied.

Very friendly stuff, I was given an upgrade without charge. The car was 6 years old and sometimes felt like I was driving a truck even though it was small but fuel consumption was low and did the job so overall a very positive experience. Would use again.

very friendley staff at the larnaca airport europcar counter and also the staff at the parking .

Had to leave car at Alamo desk due to agent not being present

Extremely dissatisfied with this car rental experience: I visit Cyprus several times a year and always rent a car, but this time I forgot my credit card. At the airport rental service center, after negotiations, I was allowed to use cash as a deposit to take the car. I repeatedly asked if the cash would be refunded, and the staff assured me it would be. However, when I returned the car, the service department told me that 380 euros were used for full insurance (I should emphasize that I had already bought full insurance online when I rented the car). I asked several times if the cash would be refunded, and I was assured it would be, and I even took photos, but...

Good value helpful staf

First time renting car from Paphos Downtown location. No queues, excellent service. Car was bigger than that booked, 3 years old but in perfect order and clean. Very rapid process on car return with no quibbles or fuss. Certainly a good experience and will use again.

The service staff were handsome

Nonplussed

The gentleman who booked us in at the airport desk was amazing. he is a credit to your company. Friendly, and not pushy- it started our holiday off perfectly ( bar the bad flight haha) Rental agent : Ruskov Marten Air

Mike and reece where very kind! Will definitely come again. Thank you very much

The process took a long time; it would be better to complete it directly on the app.

Like: Great

A broken car requires a 900 Euro deposit? Not enough? Here's another option, pay 25 Euros for insurance to reduce the deposit to 250 Euros.

Абсолютно непрозрачные условия. Забронировала машину якобы с полной защитой, заплатила заранее 130 евро за 8 дней. По факту - пришла на стойку за машиной потребовали еще столько же денег. Тоже 130 евро. За полную защиту. Дали старый и убитый Nissan March, пробег 90000 км, черный (само то на Кипре с маленьким ребенком, ага), в прокате судя по номерам уже 4 года. Разгонялась на трассе ужасно медленно, но не сломалась, слава богу. Жутко недовольна бронированием. 260 евро за 8 дней за такую старую и убитую машину - это очень много. Никогда больше не воспользуюсь услугами этой прокатной компании. Absolutely opaque conditions. Booked a car allegedly with full protection, paid in advance 130 euros for 8 days. In fact - she came to the rack behind the car demanded the same amount of money. Also 130 euros. For full protection. They gave the old and dead Nissan March, a mileage of 90,000 km, black (in Cyprus itself with a small child, yeah), judging by the numbers for 4 years. Accelerated on the track terribly slowly, but not broken, thank God. Terribly unhappy with booking. 260 euros for 8 days for such an old and dead car is a lot. Never again will I use the services of this rental company.

Deceptive to consumers; no counter inside the airport, yet it was advertised as such, causing us significant inconvenience when picking up and returning the car.

Like: From the shuttle bus to the staff checking in/out the car, everyone was incredibly friendly and helpful. Service was extremely efficient and we were in and out within 10 minutes or so.
Dislike: Rental is outside the terminal and it was hard to work out how to get back to the rental place to drop the car off - used Waze as GPS and it didn't take us to the correct place.

Absolutely excellent service, free airport pickup to the parking area, on-site car rental procedures, they even take you to refuel, help you find your hotel, and give you travel advice and suggestions.

False information, no counter inside the airport, and the car was not picked up at the airport. Very inconvenient.