NETHERLANDS CAR RENTAL REVIEWS

The rental company made me purchase another insurance without my permission, as the contract was in Dutch, and I initially thought it was a deposit. 200 euros feels like a rip-off. Contacted the rental service but they said since the contract was already signed, there was no way to get a refund. A reminder to other car renters: if you need full insurance for the car, it's best not to buy it from the rental app but directly from the rental counter. Otherwise, you might end up with two insurances. I've rented cars through the service 9 times, and 3-4 times I ended up with double insurance. The rental service should take some responsibility for this.

The car was exactly what I wanted.

The staff at the dealership were exceptionally friendly, helpfull flexible and informative. Well done indeed.

The car was great but smelled very badly of stale cigarette smoke from one of the previous renters. This was confirmed by the Europcar staff at the dropoff location. This really affected our enjoyment of the car as our clothes and belongings started to stink of smoke too.

Great car rental will use them again

Not satisfied with the service. 2h of waiting at the pick up location. Besides, the person in the counter sold us in a sneaky way an extra insurance, while I said we had already paid everything and we had an insurance already. She (Gaby) didn’t explain to us that we would have to pay 164 eur extra on arrival day (if she had said so, we would have noticed the mistake / trick)

Avoid partners like Avis, the service is terrible and customers may extend that perception to you as well

The person who was interested in was not debonair. He could not answer to our questions. He did not give us the rental car. We took another car.

As always, you never really know if or how to do the insurance. I paid for it through the booking site and the counter denounced the insurance and sell their policy. Luckily, I have never had to test it. The deposit seems crazy, I don’t remember this from any other rental company

A month after returning car and hit with an unexplained bill, just self inflicted damage, I have photos and videos before and after and no damage was inflicted. Emailed budget customer service and no response, 3 weeks and counting. Desparate behaviour by a once reputable company.

Amazing Customer services, got me upgraded to a BMW 5 series

Love the website and App

The staff was extremely slow; everyone in line was complaining. When returning the car, they blamed us for a small scratch that we didn't cause and demanded 1200 euros before allowing us to leave. It was a terrible experience.

Exceeded expectations eg GPS added - very informative and helpful staff

Very satisfied

The GOLDCAR representative insisted that we were required to pay an additional charge for "Additional Driver" and "Flex Fuel" even though our Easyrentcars.com reservation said that we would owe $0.00 upon vehicle pickup. When we asked why we were required to pay this, the GOLDCAR rep told us that is how the reservation came through even though he couldn't show us on the paper.

Several items of damage were not noted on the hire paperwork. I pointed these out when I picked the car up, and although the paperwork was updated manually Budget did not update their records. When I check the car back in, I was told the car was fine and shown the way to the terminal. I was subsequently charged approx €400 for the damage I had previously pointed out. This seemed a little sneaky - no discussion at the car, no email advising the reason for the debit on my credit card. I have discussed with Budget and been advised that I should get a refund in approx 3 weeks. Disappointing.

Quick rental and return process

The front desk service was quite friendly, and both the pick-up and return processes were efficient.

Did not get the car I booked, I was told it would be more expensive !!!!!

Did not get the car I booked.

Very good car and service!

Powerful interface for finding rental car.

No issues with the on-site process

We arrived at the counter at 6 AM, but had to wait until they started working at 6:30 AM.

Gold car were understaffed and did not answer there phone for over an hour, when they did answer the phone they were extremely unhelpful. The car seats were dirty. I will never use gold car again