Newish car - could have been cleaner.
Service on pick up was fast, helpful and efficient. Less impressed with vehicle return experience - slow due to very low staffing levels.
About QEEQ:8.0/10
Website is a bit busy - too many pop ups and distractions. Could be simpler.
When I returned the car, I was asked where the back tray is, and telling me I will have to pay a fine, since it was missing. I answered it wasn't there when I picked the car and the guy said I should have mentioned it when they gave me the car. A part which you cannot see is missing. eventually they "let us go"...
The car model was significantly different from what was booked. I reserved a more expensive Renault Megane Estate but received a much cheaper Hyundai i30. Even though a Megane was parked nearby, they claimed it wasn't available. The delivery person incorrectly informed me it was a diesel car, but it was actually a three-cylinder petrol engine, which vibrates heavily. This misinformation almost caused me to refuel incorrectly. However, the car pickup and return process was very smooth and convenient, and on weekends, they opened 15 minutes early for pick-up.
Check in was fast even with quite a few customers waiting. Car was absolutely spotless and pretty much brand new. Busget is easy to find in the airport and pick up location is easy to find too.
“V expensive for the car we got. Would not recommend.”
About ACE:6.0/10
Had booked Ford Focus and got Citron C4 which was smaller as such we faced problem with the luggage space. Thought the staff could have been more supportive in allocating a bigger car since the car we booked was not available.
The pick-up location is to mins by shuttle. its a Hassle to carry your luggage up to the car pick-up location.
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