ICELAND CAR RENTAL REVIEWS

Good service

The process was simple and quick, very satisfied.

Very satisfied. The staff gave clear explanations, no hard selling, the pickup process was quick, and the store is conveniently located.

Everything was great.

The queue was quite slow. If you're rushing to catch a flight, it's best to arrive early. I used Apple's built-in maps and found them more useful than Google Maps. It's important to buy full insurance and gravel insurance as stones can easily hit the car on the road.

Easy pickup and drop-off, 24-hour service

Initially, I was worried about hidden charges when picking up the car. I specifically told the staff that I had already bought insurance through QEEQ, and they reassured me that there was no need to purchase additional insurance. They didn't try to upsell any services afterwards. It was a smooth and reassuring experience.

Very satisfied, quick pickup and return, high efficiency.

Did not get the reserved car

Extremely satisfied!

I would have appreciated some documentation upon the car's return that the car was indeed returned in good condition.

I booked a 4x4 abd did not receive one. The condition of the car I received was not very good. No one to meet us at airport with a sign with my name on. Waited over an hour to finally see a guy with 10 rental car companies on it. City Car Rental was one of them. Shuttle only runs every 30 mins so very crowded and no room for luggage. Check in process was terrible. 2 customer service reps for all those companies. Waited almost 2 hours to wait to check in. So many people waiting. Returning the car was almost as bad. When ai booke with Qeeq, I thought you were the car rental company and not the agent. Next time I will go direct with the major companies ecen if I have to pay more!

Price drop worked well

It's okay

Average

The process was straightforward and the self-drive experience was great.

Quite satisfied, good value for money. Although pick-up and drop-off are a bit more troublesome, it’s much cheaper than renting a car at the airport.

Very satisfied

Experienced the car rental policies in Iceland. Minor scratches resulted in compensation costs exceeding the rental fee. The same brand in other countries is trustworthy, but here, you must be cautious.

Well-organized rental company

No issues.