ICELAND CAR RENTAL REVIEWS

Excellent throughout!

Excellent service, very friendly,

Had a price drop and refund, excellent service

All very good And very good experience

All Good

I made a reservation for a "Hyundai i20 or similar car" online. When I arrived at the place, they gave me the most basic Dacia Logan. The car did not have the most basic features a car these days has (no parking sensors, no cruise control, not even outside temperature display or even engine liquid temperature display). I did not know it's even possible to buy a car these days with so limited functions. On top of that, the speaker in the back made weird noise, the USB cable didn't charge the phone and the biggest problem, the manual AC button was blocked in one position). I even went back after driving for 2 km and I told the guy working there to exchange the car, but he refused (also being a bit rude in conversation). I would be totally fine with getting the Hyundai i20 they advertised on the website, but I would never have rented from them the car that we got, so I felt a bit cheated on. We had an amazing holiday, but I think we would have enjoyed it more with a decent car.

Platform was ok

The car was good! Tires had studded Snow tire which was needed. The car had good gas mileage too. The only hiccup was finding the meeting point. Maybe we were tired after a long flight or that is was 5AM Iceland time and there was nobody waiting for passengers right outside the door from customs. But we had a hard time finding the driver to meet him to take us to the car.

24/7 office opening hours were super convenient and all staff we dealt with were helpful. The car was not brand new or super fancy but it was very good value for money and was perfect for what we needed.

Platform was easy to use and staff were helpful with enquiries.

Satisfied, the car was old and made noises, but its performance was acceptable.

Satisfied

The well-known rental company is very good.

Great service, very fast.

The car was in good condition. Apart from the trunk being slightly small for us, everything else was great!

Very satisfied, efficient and fast.

On the last day, since our flight was early in the morning, the car rental company wasn't open yet. We returned the car to the company and booked a taxi to the airport. I accidentally left my speaker in the car, but after communicating with the rental company, they kindly shipped it back to the UK. The staff were very helpful!

Tries every possible way to charge extra fees

The car had a good number of miles on the odometer, but it worked well functionally. Only issue was a passenger side wiper blade that needed to be replaced as we encountered a lot of rain.

Pretty good

Car was great, perfect condition for driving on Iceland roads. Pickup and dropoff were hassle free and the shuttle service came in handy.

The clerk at the counter insisted that we needed to purchase insurance even though I was pretty sure I already had. After picking up our car and heading to our destination I looked back through my e-mails and have an e-mail that states "avoid buying additional insurance at the counter" with a receive and proof of insurance. Upon returning the car, and bringing this, and the e-mail, to their attention they told me too bad and they would not refund me my 250+ USD. The car was great, customer service was horrible.

Very satisfied

Good communication overall. Even if you buy insurance, the staff will recommend additional insurance but won’t push it. Online insurance requires you to pay upfront and then seek reimbursement from a domestic insurance company. For convenience, it's better to buy insurance at the store. Get a number upon arrival and wait for your turn.