GEORGIA CAR RENTAL REVIEWS

The rental company's location is not at the airport, but despite our late-night arrival, a staff member came to pick us up and take us to the car. The service was excellent, and the staff were super nice!

To conclude, considering the unlimited mileage, it is worth recommending. However, the overall experience is quite poor. This is a startup company. Besides the airport, the city branch is expected to open in October according to staff. Given the Georgian people's somewhat careless attitude similar to that of certain other nations, it would be quite good if it opens by November. No branch, no problem, just make it clear. But there was no such information in the order confirmation. We spent 20 minutes looking for the car at the pickup location and couldn't find it. We had to call, and only then were told it was on another street. Considering it's a startup, it's still understandable. However, when we needed something at the airport office before flying back, no one was there for 20 minutes, on a working day! When we called, they said someone had skipped their shift and asked a friend to help me. What a mess... Overall, the Georgian people are great, but their work reliability is questionable. If you value unlimited mileage, you can use this company but opt for city pickup and ask them to deliver to your hotel. If you value comprehensive service and can spend more, I wouldn't recommend this company.

We booked a 4WD vehicle, but on the day we picked it up, they gave us a non-4WD Suzuki, insisting it was the same category. Why did we pay extra to reserve an SUV? Just look at some challenging Georgian mountain roads or do a bit of research and you'll know the reason, which resulted in us not being able to access many places. We had to rent another car to get around. The options provided don't allow for searching, forcing you to choose one that's not relevant.

On-time delivery

Firstly, the location of the car rental company was incorrect. The navigation directions were totally off. Also, no one answered the phone at the rental company. Eventually, we had to search for the company's name directly, and it was still several kilometers away from the location on Rent-a-Car. Additionally, they charged us 15 Lari for car washing when returning the car? What? We only used the car for six hours in total. How could it possibly be dirty enough to need a wash?

The order was confirmed for car pickup in Tbilisi, Georgia, and dropoff in Baku, Azerbaijan. However, at the pickup, I was informed that I couldn't drop the car off in Baku, forcing the order to be canceled. Not sure if it was the rental company's fault or the platform's.

The service attitude was good, and they responded quickly to our car rental requests.

The store was unattended at the agreed pick-up time, wasting over an hour in the heat and sun before someone finally arrived.