CAR RENTAL REVIEWS ON CITY RENT IN TBILISI

The staff provided very attentive service.

Firstly, the location of the car rental company was incorrect. The navigation directions were totally off. Also, no one answered the phone at the rental company. Eventually, we had to search for the company's name directly, and it was still several kilometers away from the location on Rent-a-Car. Additionally, they charged us 15 Lari for car washing when returning the car? What? We only used the car for six hours in total. How could it possibly be dirty enough to need a wash?

Not bad

Overall good. Was suggested to switch to a Forester upon heading to Kazbegi, got a 50 GEL fine after being chased by a police car for a while.

The service attitude was good, and they responded quickly to our car rental requests.

The store was unattended at the agreed pick-up time, wasting over an hour in the heat and sun before someone finally arrived.

Extremely dissatisfied with this small car rental company. They don't have a front desk at the airport. When we picked up the car, there was only one staff member who took us directly to the parking lot. The worst part was that his mobile POS machine didn't work, so we had to pay the deposit in cash. One of our cars was involved in a traffic accident and needed a claim, but because we couldn't use a credit card, it took a lot more time. The problem is, not having an office at the airport means we couldn't get any proof, which caused significant issues later. My partner couldn't make it to Tbilisi on that day for special reasons. The car rental staff assured me that we could get a full refund, but because they didn't have an office, they couldn't issue proof. Even though we called their manager and he verbally guaranteed a full refund, neither the rental company nor Zuzuche took responsibility, so I couldn't get a full refund. Terrible service! Scammers!

The rental company provided great service, and customer support was quick.

Very satisfied!

When returning the car, they said the right front mudguard was missing... Luckily, I recorded a video when picking up the car and noticed it was already missing! If I hadn't recorded the video or had missed it, I would have had to pay. Also, they require you to wash the car before returning it, or they will charge you a large fee!

The overall service was excellent and I didn’t encounter any issues.

Pretty good

There is no office, both pickup and return are at the airport parking lot. I booked a Toyota but got a Hyundai. When returning the car, I found a slight crack on the front right bumper, and the rental company charged me 2700 RMB. I will never use such a small rental company again. They seem eager to find any scratch with a magnifying glass to charge you for something. Lastly, they charged me 25 Lari for car washing, roughly 70 RMB.