Easy Drive

Slow but acceptable

Deceptive practices, renting out a sedan as an SUV, pretending not to understand English! No service and awful attitude! Will never rent from this company again! Unauthorized charges! No guidance on how to pick up or exchange the car, had to figure it all out on my own, even asked other rental companies about how to operate the car. Most frustrating rental experience! They told me to go to another branch to exchange the car, which was a complete scam! Went to Florence to change the car, wasted time and fuel, and there were no cars available! Everything seemed fine upon return, but the moment I arrived back home, I got a message about a charge! Where can I even complain about this? First time encountering such a predatory charge!

Terrible service, constant extra charges, always pushing insurance. They gave me a car with scratches and claimed I caused the damage, charging me over 400 euros. I rented the car in August and the rental company is still charging my credit card monthly, 42 euros each time. I had to freeze my card today, it's terrifying.

Despite the 1hr 30mns wait queing at the desk overall good service.

Easy process with competitive rates

the tme to get the car was very long and there is not enough information in the airport in Catane to drive the client to the counter

no problem with the reservation