Good

The deposit refund took too long, nearly 3 months, and multiple phone calls were needed with poor feedback.

Car was fine; booked as a Volkswagen Golf or similar and got a Citroen C3 Aircross (Crossover kinda vehicle) but it certainly did the job it was required to do. My main issue with the vehicle was when I picked the vehicle up i was told that the AdBlue had been topped up but the warning light was on; shortly after the vehicle was turned on said AdBlue would start to circulate and the light would go out. After 2 days of the light being on I went back to Europcar who said that they didn't have any more AdBlue however they had a contract with Halfords and to take it down to there. So i did so, they took a full 10litre bottle of AdBlue and the car took it all. On this occasion all that was wasted was a morning of my time, which fortunately I had to spare, however in future someone else may not have this time. In even worse circumstance (for Europcar) someone could have taken the car on a long run and either become stranded when the car switched off to protect itself, or had ground itself to a halt. Neither of which would be a good situation. This was mentioned when i took the car back at the end of hire.

I was given the option for an upgrade with my Europcar Privilege card. Pick-up location at London Heathrow is via free shuttle service.

Easy booking process and simple to compare offers across rental companies.

No, I didn’t get the car I chose. I had ordered Skoda Octavia but it seems the supplier doesn’t have any. Vehicle I received was smaller and was available for a lesser price when I made the bookings. I paid higher for the car I chose.

Excellent!