Return customer? Yes!

They promised to pick us up within an hour to go to the store, but we heard nothing from them and they didn’t show up. When we arrived at the store ourselves: no cars! When will there be cars? They didn’t know and couldn’t say, but assured us they would deliver one as soon as possible. I booked online for $44.25 per day including tax, but the bill showed $46.22. The worst part was they added towing service (PAI $3 per day) without informing us and tricked us into signing for it. Lesson learned: Avoid small downtown locations. They are more expensive, riskier, and provide poorer service (possibly due to language barriers). Opt for the airport location, especially Alamo, which is supposedly part of the same group.

The rental location is very close to the hotel, just a 10-minute walk. There were not many customers in the morning. We originally booked a Dodge 7-seater, but we got upgraded to a newer and more comfortable Toyota Sienna. The paperwork was simple and took only 15 minutes. The return location at the airport offers 24-hour service, and the return process was even faster. The inspection was done in less than 5 minutes, and the staff confirmed everything was OK. Additionally, a driver took us back to our hotel, which was very considerate!

Pleasant and professional service.

Good value options. Improved booking experience.

Like: We usually drive to Bar Harbor, but decided to fly to Bangor and rent a car to visit Acadia. Everything thing on the trip was flawless. The pick up and drop off was a bit limited by Enterprise as they have 1 van and are off site, but they made up with SERVICE. The price was right, the weather was great. Very good trip.
Dislike: Not much

Like: Frendly personal and not much paperwork work to fill out. Definitely will rent again.
Dislike: No complaints, everything went well.