Everything smooth and easy

The first car had an airbag warning light, and the replacement also had issues and was an old car. When I picked up the first car, the staff just walked me to the car and left without saying anything.

The service has been slow recently during the pandemic. I was given a Nissan Rouge from the same group. The car had some issues; it shook while driving at high speed and the engine noise inside was like being in an airplane cabin...

Great service. I picked up the car at around 9 PM, there weren't many people, and I didn't have to wait in line. It took about 15 minutes to complete the rental process. However, everything was in English, so it's good to have someone who speaks English with you.

Short queue time

Car over all was very clean but found old food like smarties and cornflakes under the seat from previous renters. Also I was unable to reach the Hertz local branch by calling their local line of the Toronto Airport. Kept connecting me to their general line and could not get a hold of anyone to let them know that I can't find their location.

The pick up location was incorrect and caused a lot of undue frustration. The rental cars were in Terminal 1 and not Terminal 3 of the airport.