wonderful

Call the company upon arrival at the airport, and a shuttle will pick you up at a designated spot. It takes about half an hour. The car rental process is fairly quick.

Everything else was great, with large vehicles for pick-up and drop-off, and the service was excellent! However, when we returned the car, we discovered that our child's safety seat had not been secured for the entire duration. When we picked up the car, they said they would install the safety seat for us, so we assumed it was done. But during the return, we realized it was just placed on the seat without being secured. We didn't double-check, but luckily the trip was safe.

No waiting in line, immediate service upon arrival.

When I arrived at the store for check-in, there was a gentleman ahead of me by two or three steps. Naturally, I lined up behind him to wait for check-in. While waiting, an American arrived, and a slightly chubby female staff member approached and told me that the gentleman behind me had an earlier booking time and should be served first. I disagreed. Everyone should follow the queue to pick up the car; why disrupt the orderly queue? When I didn't agree, the female staff member told me to wait behind the current customer and that a male staff member would assist me afterward. She then called the American customer behind me and offered to help him personally, which made me feel very uncomfortable! My reservation time had already passed, yet I was still waiting patiently. Why should an American customer be allowed to cut the line? Is it because I look Chinese? Isn't this discrimination? The female staff member, who also looked Chinese, was unnecessarily nice to the American while showing a poor attitude toward me, a fellow Chinese. By belittling her compatriot, she was also demeaning herself. Having an American identity doesn't change the fact that her blood and appearance are inherently Chinese. The service was very poor! However, I must commend the male staff member who helped me; he was very friendly. The two stars are for him alone. If it weren't for him, I wouldn't even give one star because of that female staff member.

The car was a 2016 car which is rather old for a rental car. The front tires were not in a very good condition (I would have replaced them if they were on my personal car). I mentioned that to your employees and asked for a different car, but they were very firm not to meet my request.