Very satisfied, no sales promotions at all. They just asked if I needed an EZ Pass, unlike other car rental companies that aggressively promote insurance.

Not bad, but it seems unreasonable for customers to bear extra costs just because the car model was upgraded to a larger one (the rental company claimed that the compact option was only a small electric car. Considering the inconvenience of charging and my unfamiliarity with it, I did not agree).

The Black gentleman patiently listened to my awkward Chinese-style English and was considerate of my feelings throughout.