Excellent

Everything went smoothly

I will use again

On our arrival, we had to wait for pickup while the only member of staff on duty was dealing with other customers.

Friendly staff. I forgot an item in the car and they were good enough to deliver it back to me at the airport terminal

A shallow 3 cm surface paint scratch on the front side panel costs 1183.35 NZD, which is insane, and it took EZU more than 5 weeks to provide the receipt of the repair service. 2000 NZD was charged on my credit card, of which 1183.35 NZD is still charged, and the insurance won't give any update on how the case of reimbursement is processing. Very bad experience. I don't know when I can get my money back.

Brandon was helpful, but little could he do to expedite the insurance reimbursement.

English was not their first language - struggled with basic conversation which was frustrating. Lack of urgency to get us to check in on way home was frustrating even tho we kept them informed of our late eta.