The car I booked was not available, even though there were NO OTHER CUSTOMERS because of the coronavirus. And most other suitable cars were NOT AVAILABLE. Finally we were given a Ford Focus which was covered in scratches and damage. This was not a problem for me but led to some misunderstanding when I returned the car.
“Non-frequent bus shuttle, good car once made available”
About Budget:7.7/10
The pick up bus at the Heathrow airport is not coming very often late at night (around 8pm). We had to wait around 15 mins while other car rental companies' buses had already past more frequently.
We were first offered a vehicle category below the one booked, as the category wasn't available but were only then offered a vehicle which still had to be cleaned which further delayed the process
About QEEQ:10.0/10
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Customer Service
Excellent but Difficult in Challenging times
Relevant Reviews on Budget London Heathrow Airport
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