I would definitely use the service again

They were clear in instructions and pretty friendly staff and shuttle driver

The best price I ever received. Awesome employees - great all around experience. Very very happy.

The best price I ever received. Awesome employees - great all around experience. Very very happy.

REAL EXPERIENCE!! AIRPORT AND SHUTTLE: I arrived at Orlando Airport and walked about 10 minutes to the shuttle stop. I waited at the shuttle stop for around 15 minutes, the shuttle arrived. The ride was around 20-25 minutes as the shuttle visited both terminals on the way to the place. ROUTES OFFICE: When arrived at Routes, there were around 15 people in the room. I signed a waiting list so I was now in queue to collect my pre-booked car. They had Netflix on a TV (but the screen was frozen) and a few chairs, but they were all occupied. They had a water cooler but it was empty, so I stood by the door. After around 30 minutes, somebody called my name and I went to the counter. CUSTOMER EXPERIENCE: Nobody was wearing name tags, but a lady helped me and the first thing she said was: "Which insurance would you like to buy?"... Option 1. 21.95 per day or Option 2: 24.95 a day. The difference was the deductible. I told them I don't want to purchase insurance, I had my own. So they asked me for insurance proof, however, my insurance ID card was not enough. They wanted the full form which listed all the figures and totals lol. After calling my company 3 times and spending around 40 mintues on the phone, I finally got the paperwork emailed over. I saw many people giving up and paying them $21.95 per day, I suppose this is how they get their money! CHARGES: Deposit they charged to my card was $350 based on a $50 rental. They charge 11.95 per day for SunPass. If you run a cashless toll without it, their admin fee is $100 per toll. They do not rent to young drivers under any circumstances. Insurance Option 1. 21.95 per day or Option 2: 24.95 a day I made a video of the entire experience for YouTube. Check that out soon! :)

One customer service rep gave poor service and info. He gave misinformation which led to being charged extra fees twice.

Easy process, good service.

No one answered the phone when we called to be picked up from the airport and had to wait an hour, while everyone else got picked up from their shuttle right away. However, the car was better than expected. New 2019 Kia Forte, very nice car. The lady that helped us check in seemed a bit disengaged and uninterested in helping us, but the guy that helped us check out was awesome and fast. Overall, the whole process went fine and price was great, so I would probably rent from here again.