Car not the one ordered
Paid extra for no excess insurance but was expected to pay €1900 because not taken out with Europcar
Billed for petrol on return even though car was full tank
Europcar forced us to buy extra insurance during the rental process. Due to language barriers, it was assumed we agreed by default. This resulted in us paying over 4000 RMB more for insurance. This feels like a consumer trap and makes us question the company's integrity.
In simple terms: they tried every possible way to upsell additional services! Then they tried to push higher-priced cars on us, claiming that the car we rented wasn't available. I had booked an automatic, but they gave me a manual. I specifically pointed out the scratches on the car during pickup, but during drop-off, they said there was no record of it, implying the damage was our fault. It was only when I provided the photos taken during pick-up that they waived the charge.
The staff was really good and the pick up and drop process was hassle free. The cars Europecar rent is in fabulous and they always have good options that suit your requirement. Live Europecar.
About QEEQ:10.0/10
It was really easy to book the car everything was in details so had no question. The app has handy details for pick up and drop. The customer service was excellent as they really responded very well to queries and also helped in case I was unable to contact Europecar. Overall it was excellent experience.
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Customer Service
Not good, will not use again
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