good to start, dissapointing at the end

i wanted to hire subaru forester and that is the reason i used your services, however they only got mitsubishi outlander, poor car. nothing they can do even i insisted. the outlander with damage and lucky i checked before picked up. they even claimed that was my fault when i dropped off, fortunate i took a picture of that damage at pick up. poor service.

rapid and punctual

Service at the eurocar was excellent on pick up and drop off the car

Reduce star as the car i booked is not the same model as i wanted. I know with the stated t&c “similiar car” but i am expecting I will get the same model car i have booked but in fact most of the time when hiring a car other model car will be provided on the day so what is the point of showing model on the booking scree page. It kind of upset if the car that i get on the day is worse than what i booked.

The vehicle was not as booked and I doubt if there ever was. As they know you have no other option as the car was paid for you get whatever they give you. Obviously a common practice of MOST car hire companies in Australia. Don't know why you associate yourself with these businesses

We were not told that we had to pay for every driver just asked for our driver licenses and charged accordingly - not impressed with the service provided.

I booked a Corolla and was given an Outlander that was heavier on petrol usage and more difficult to park