The car drove really well, the counter person was friendly, the car had some scratches on it we showed the counter person, he said the scratches were superficial and didnt count. We took photos, LUCKY when we got back they emailed me to say there were scratches on it that werent there before. the ones they said were all the ones that were already there.
Picked up the car at Launceston Airport, very convenient, you can see it right after getting off the plane. Car condition was good and both pickup and return were easy. Even though I don't speak English, it was no problem. The staff were very friendly.
“We did not receive the car we ordered and it was just sufficient for our needs.”
About Europcar:7.3/10
Car was not what we ordered.
we were satisfied with the service.
We are not sure of the overall cost as yet.
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Customer Service
good to start, dissapointing at the end
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