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the rep at Fox Rent A Car tried to overcharge me

Reviewed: Tue, Mar 5, 2019
About FOX RENT A CAR: 5.3 /10
the FOX counter staff really tried to overcharge me. First, he did it by selling us gas plan. Then insurance. Then he simply charged on my credit card an amount that was more than what I was supposed to pay. I had to show him my confirmation to say that I only needed to pay $132US. I was charged a deposit of $150US (which is OK because it is a deposit). This was supposed to be refunded to me after return. I just checked my credit card statement. I only got a refund of $18CAD. I now need to contact FOX and Easy Rent Cars to get refund of full amount of $150US. All this is quite annoying.
Compact | Nissan Versa Note 2 Doors or similar

Relevant Reviews on FOX RENT A CAR Los Angeles Airport

H.Pandya

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Medium SUV | Hyundai Santa Fe or similar
Reviewed: Thu, Jun 30, 2022
“WORST BAD UGLY”
About FOX RENT A CAR: 7.0 /10
FIRSTLY I FELT CHEATED AS I WAS OFFERED A VERY OLD CAR AND THEN WAS TOLD THAT OTHER CARS ARE NOT AWAILABLE AND WAS PRESURISED AND FORCED TO PAY EXTRA AND DO UPGRADE TO CAR AND EVEN INSURANCE WAS CHARGED AT VERY HIGH RATE AND FORCED TO TAKE FROM LIMITED CHOICES AND EVEN I WAS TOLD TO WAIT FOR BETTER CAR FOR 2/3 HRS AS NO CARS WERE AWAILABLE BUT AS SOON AS I AGREED TO PAY EXTRA SOON THEY GAVE ME CAR

K.Duffy

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Large SUV | ford Explorer 7 Seats or similar
Reviewed: Tue, Oct 15, 2019
“First 30 mins terrible other couple of weeks perfect”
About FOX RENT A CAR: 9.3 /10
Organised a fully insured car or thought so only to have 2 sales reps inform me otherwise and had to buy more insurance afer 1st sales person couldnt get me to buy more a second rep cam and took over by the end of it i just bought some to get out of the shop before i walked out without a car and spoiled my vacation orher wise great service.
About QEEQ: 10.0 /10
All good but could probably give tips on what you need state to state legally do we dont get forced to buy types of insurance not legally required as was stated to myself by the fox reps

MomO

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Compact SUV | Kia Sportage or similar
Reviewed: Thu, Sep 26, 2019
“Good rental car experience for quick tour of the California coast”
About FOX RENT A CAR: 8.7 /10
The push for additional insurance and signing blindly on an electronic keypad multiple times was worrisome. Charging of a deposit to my credit card and then refunding later seemed odd and also caused some worry as to whether it would be a hassle to get my deposit back. The deposit has been refunded, so all is well. The car had some stains on the interior that we didn't notice since one of the rear seats was flipped down when picked up. We successfully cleaned the spots once we arrived at our hotel (seemed like gum and maybe white powder or deodorant), so we wouldn't have to worry about getting charged for stains that weren't ours. We liked the vehicle and getting to pick from a row of cars: we chose the Mitsubishi Outlander mostly due to its small size, light exterior color (silver), low mileage on odometer, and good MPG.
About QEEQ: 10.0 /10

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Full Size | Toyota Camry or similar
Reviewed: Fri, Apr 19, 2019
“Bad start, good end.”
About FOX RENT A CAR: 8.0 /10
Great car....better than I hoped. Took too long waiting to pick up the car after the agreements had been signed...40 minutes or so. And, the agent with whom contacts were signed was told that additional insurance wasn't wanted but still it got added. Customer service quickly sorted the issue out though...very happy with speed of response. Would have been nice to have been shown how to use cruise control and open gas tank. There was no information whether diesel or gas car. I had to guess. Why no sticker by car tank?
About QEEQ: 9.0 /10
Very good...Thank you.

PLSK

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Special | Wild Car, Managers Special Fc or similar
Reviewed: Tue, Apr 16, 2019
“Great Deal, wide range of selections”
About FOX RENT A CAR: 9.0 /10
We got relatively new car. Very pleased with the selection. They tried to up sell some options, but i was able to decline them easily
About QEEQ: 10.0 /10
Great rates.

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