additional charges were outrages! i was late for the pick up cause of canceled flight, delayed train ride etc. So first i was convinced it was their after working hours so i will be charged! then they have had some nicer cars where i can pick for an upgrade where i was charged 30% then realized they dont even have my prefred calls and would have to give me one of the upgrades anyway. then i was told they will wvae the addtional after hours service charge however what i see in my invoice is addtional charges and plus taxes on those charges... finally i pay more then the rental value that i paid to QeeQ to addtional service cahrges to rent the car! what is a service fee if your job is to supply a rental car? i will never ever pick a car from either Hertz or Thrifty!
Tried to sell loads extras, declined. On return filled car with fuel by airport so full. Only to be charged €113.90 with fuel charges, awaiting response from hertz
Like: Easy pick up and drop off, friendly English speaking staff and a good value service.
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Customer Service
Terrible. Was told it would cost €185 but charged €395. Seeking refund or taking legal action.
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