The car not cleaned, no coolant, no windshield washer fluid, etc...

Very close to the airport, with a shuttle service to the car rental company. There's a gas station nearby, very convenient.

Great staff at the location. Fast and efficient and the cars were clean and read to go.

Great price and very easy to use.

I spent almost 2 hours at the pick up store. The process to get a car form Routes is so so lengthy and paper based and tiring that in that same time I could file my papers and start running for the Premier of Ontario. I mean its just crazy long process - location is short staffed as well. I still gave 4 star rating just because the person at the counter was courteous though also already frustrated with that kind of paperwork. I could actually see their coffee cup filled and cold - their management has to do something about this crappy situation. There were abt 6 people ahead of me in the queue and still I spent abt 2 hours picking the car.

All well

This rental company staff should not exist .

Helpful staff.

Like: The whole experience was awesome, friendly, helpful and professional.
Dislike: Nothing to report.