The car not cleaned, no coolant, no windshield washer fluid, etc...
JDD
Canada
Reviewed: Fri, Mar 8, 2019
About Routes:6.3/10
We have asked for the following refunds without a response as of today.
coolant: 15.26
windshield fluid: 3.11
not incursion into USA: 13.00
TOTAL: CANADIAN $31.37
The experience was terrible. The Indian guy insisted on buying insurance, claiming that the insurance from the rental platform was inadequate. When I refused, his attitude became extremely rude. It was so bad that I canceled all my remaining bookings with this company and switched to a larger company, even though it cost more.
It's all a trick. I booked a Grand Cherokee but got a Kia wagon at the store. They shamelessly claimed it was an upgrade. Being in a foreign country, we had no choice but to accept what they said. Do they really think customers can't tell the difference between a Grand Cherokee and a Kia wagon? I will never rent from this company again! This is how overseas car rentals trap you, and this rental agency is no different!
The location at Toronto Airport where the Routes shuttle pick up is was very difficult to find, better signage would have helped. Excellent value for money, the car was beautiful.Excellent customer service from the shuttle driver and the receptionist at Routes.
About QEEQ:10.0/10
Easy to use. Good to have it linked to an APP and FB messenger.
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The car not cleaned, no coolant, no windshield washer fluid, etc...
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