Terrible and deceptive service from Green Motion

Green Motion is HORRIBLE. I will never give my business to them ever again. I had 2 car reservations which I need to get reimbursed for since Green Motion cancelled my reservation without informing me. Although I called three times and I called the night before to confirm and spoke with Melissa who failed to mention to me that my reservation will be cancelled. I told her initially when I made my reservation I called the same time to adjust the time since my flight was landing later in the day. I was informed by a young man who assured me that they have 24 hr grace period and I have nothing to worry about. Melissa said the same thing when I called the night prior to confirm. She said we are now more strict on that policy but I’ll make a note on the account. She than hung up on me. I called couple of times and she saw my no in the caller ID and wouldn’t answer. Than I called from my work no and she answered immediately. I told her I had few more questions. She assured me that my reservation would be fine. If they record the conversation I highly suggest to go back and listen to those calls. You’ll know the truth. I asked multiple times confirming with her that I will not run into this problem. I had elderly parents, aunts and uncle, siblings, and my nephew with me. Now think about it would I drag my elderly parents and aunt and uncle and a child after traveling all day if I had known they would do this. NO I WOULD NOT. Anyhow, very very disappointing. They were not even willing to accommodate. The lady at the front desk was rude and it felt like she didn’t want to be bothered. Also told me there were no cars available. I had to take 9 family members back to the airport and thanks to Budget Rental Car they accommodated me ASAP. Never ever will I do business with them.

A) Difficult to find pick up location. b) Slow shuttle c) Over 1 hour to check in-1 person at the counter-Did not even acknowledge we were there. d) Car had dents and chipped windshield. e) Won't be using this company again. Not customer focused at all. f) Since it took so long to check in my plans had to be cancelled. G) worst car rental experience I have ever had. H0 Person at the counter had no proof of car insurance. Wanted large non refundable payment. Won't be

My only complaint was I had to drive a mini van because they were out of compact. Car was banged up a little and turn signal out.

Like: I had booked 9 pm instead of 9 am. Agent was able to adjust my reservation to resolve the problem.
Dislike: It was a great experience. There was nothing that I didn't like

Like: Everything!
Dislike: Nothing!