The car was dangerous, brakes where metal on metal and made horrible noises every time I braked. The suspension was also an issue very bouncy and there something not right.
Obviously safety checks are not taken seriously by this company as when I questioned this the staff replied with we only check the engine.
The staff also made awkward jokes when we collected the car that was unnecessary and uncomfortable about same sex couples.
Counter staff were helpful & knowledgeable.
The cleaning agent seemed to be masking a horrible smell (maybe cat urine) & the smell lingered for the whole rental period.
car had damage veto every panel, took 50 mins to pick us up, and after we'd payed they said they wouldn't take us back to airport when we returned car .
The staff and manager at carhood were fantastic. We were late for our flight, the shuttle to the airport was full but the manager himself drove us to the airport in another car.
About QEEQ:10.0/10
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