I had to make a last minute reservation and Green Motion had the best prices available. But, we landed in Orlando airport ~ 5:30 am and had to wait over 30 mins to get the shuttle that would take us to the Green Motion location. At the location, there was only one couple before me in the line but it still took > 20 mins to complete the booking for them. There was a single operator to help people get their cars and she was having technical issues, still the wait seemed really long.
“stop advertising for companies that don’t obey the law and scam people for a living”
About GREEN MOTION:2.0/10
This company is a scam. They advertise low rental prices but has a lot of hidden fees that they force you to pay. They also lie about insurance state laws to trap you into buying their own insurance even if you have your own. Total rip off and unethical business. They need to be reported for at least lying about state laws. A negative rating is more than they deserve to get.
Did not like that I was made to over pay on insurance. Also over priced on the vehicle, felt like I got robbed. A family member of my rent from Ace next door and paid less then I did and they got an SUV for way cheaper then I did with the little car I had. Will never rent from Green motion agin. And not to mention the Air conditioning in the car wouldn’t keep up with the Florida heat
From shuttles not picking me up at the airport, to no one answering calls at the desk so that I could get picked up as shuttles kept passing me by (apparently the spots they tell you to wait at for ground transportation are the wrong spots), to the sales clerk trying to give me an unsafe car he tried to give to two parties in front of me that each denied, this was an awful experience. The first car he tried to give me I was told was an "Upgrade"...well, it clearly had been in an accident as the front driver bumper was dented in and cracked, along with duct tape on the rear driver door. The car I ended up getting was dirty with Pretzels and a lighter under the driver seat, a "Maint. Required, see your Dealer" warning light with constant chiming, and collision chiming continually going off, and an empty tank of gas. I was not told proper directions on dropping the car off; I was told to be there at 4:30am, but I was not told that there would not be counter staff available or proper directions of where to drop off car. This was a terrible experience, start to finish, and I will not rent with this company again.
“a) Difficult to find bus pick-up b) Bus pick-up slow & counter service even slower ( 1 hr)”
About GREEN MOTION:6.0/10
A) Difficult to find pick up location.
b) Slow shuttle
c) Over 1 hour to check in-1 person at the counter-Did not even acknowledge we were there.
d) Car had dents and chipped windshield.
e) Won't be using this company again. Not customer focused at all.
f) Since it took so long to check in my plans had to be cancelled.
G)
worst car rental experience I have ever had.
H0 Person at the counter had no proof of car insurance. Wanted large non refundable payment.
Won't be
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Customer Service
Too much time to get the car
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