I waited in line for almost two and a half hours, and then the process took another two hours. They asked all sorts of personal questions, like my job and home address, which I've never experienced in all my years of renting cars. The efficiency was low, and they even told me to inspect the car by myself. They said if there's an issue, come back to me. It was really frustrating.

You took a commission, so the rental company tries to earn it back by any means.

My rental company was Green Motion, not Carnect. The car was good, a Korean make. I originally booked a Volkswagen Golf, but they gave me the Korean car instead. This car might be more advanced than the Volkswagen Golf, making it easier to drive and more comfortable to ride in. Many roads in the UK are narrow, and its lane departure warning system was very useful for those of us not used to driving on the left. Additionally, Green Motion's pick-up and drop-off procedures were convenient, and the staff's service attitude was good.

Got stung on the fact that on didn’t have a valid UK credit card but wasn’t too much and the guy working there was super helpful and managed to sort it out for me so I didn’t have to pay crazy amounts! Very helpful! Would book again!

Great service! Quick processing and all super helpful! will definitely book again!

Good customer service

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