Excellent while still at Thrifty - so at airport location. Car with 100,000 km so a bit old.

Arrived in early morning and meet staff at Thriffy counter. Vehicle was not available at time to pick up, need to wait few hours , and no shuttle service. Finally, staff arranged temperory car and advised that should fit is till afternoon, but it was too small to fit my family and baggages. 8n afternoon, no courtesy call talk to inform us for picking up. Bad experiences. Pick up at late afternoon, but it was not a highlander that not match my initial booking .

Good Value for Money rental ... as well as Service ... Thanks .... will book again. CHEERS ... Richard

Could not find Dollar rental counter on arrival and by the time we worked out it was through Thrifty we had to wait over 1/2 hour to be served. Were upgraded to a better vehicle so happy in the end

I am still waiting for my bond to be released. I have found this wait time to be quite long campared to other similar companies I have booked rental cars through. This has been frustrating