“All in all a pleasant experience. Would us you again.”
About Europcar:8.7/10
The Peugeot 308 we were given had been damaged quite badly on the front drivers side above the wheel arch. Ordinarily I would have expected a cosmetically excellent condition vehicle inside and out but the car drove fine so no real issue for us.
“Easy process - but extermely dissapointing that extra costs where added on pick up...”
About Europcar:7.3/10
Disappointing that snow tyres were not already included on the car despite requesting this when first purchased. And also disappointed about the hard sell on this at the airport leaving us little choice but to pay extra money for something that should have already been included...
“The location in Geneva was shocking as we were sent all over the airport trying to find it.”
About Europcar:6.0/10
Waited ages and the lady at Geneva took ages serving us. Only 1 person at the counter which was ridiculous and another hour wasted. We've always hired cars and this has been the worst experienced we've received so far.
The French pickup / return area at Geneva is very poorly signed and the directions given were really inadequate.
On return, no staff were at the drop-off point and vans were blocking the few free spaces. Staff at the desk declined to give any receipt for the return of the car.
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