I had to wait more than 2 hours and after that the lady took care of me was terrible.she had a attitude and needs to get training how to take good care of customer.she was so bitchy.i will never go to ACE again.
“Bad experience, i paid more that i supouse to and i paid for other insurance”
About ACE:4.7/10
The car that i had chosen for the number of passangers was not avalible and they did not have another car for 6 passangers i had to go in a 5 passanger car
“took 3 hrs to get our car !..stay away wont honor quoted price and was completely blatantly racist”
About ACE:2.0/10
maybe next time, hire people who arent racist...i came in fully prepared . rental confirmation. she said the price is not accurate, that easyrentcars dont know how to calculate...i also came in with full coverage insurance and a separate policy that will cover the car in full...everything was printed out...she read the policy page for page, while ALL the white people just handed their insurance card NO declaration page to read . they were treated and greeted with respect. i literally told her why she treated us different and she just smiled.....i am so disgusted ....when we got our car it wasn't cleaned...showed her the picture of taken from our phone and said ewww thats disgusting i woundnt take the car and OFFERED NO other car to us
“Too expensive, wasn’t worth renting through the company, poor reservation process.”
About ACE:8.3/10
Didn’t have the car class I reserved when arrived and charged me for a larger size. Then had to spend several days of my vacation trying to rectify it. They also didn’t have my reservation in their system when I arrived.
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