Not prepared ,Not Professional , Establishment not clean just Filthy no vending machines no Air

I had to wait more than 2 hours and after that the lady took care of me was terrible.she had a attitude and needs to get training how to take good care of customer.she was so bitchy.i will never go to ACE again.

The car was fine but had difficulty getting the defroster to work properly. Had to leave the window down to see out the window. Additionally, could not get the front windshield to totally clear making the driving difficult.

Facility was dirty; counter staff was not friendly; added some charges (not outrageous, but unexpected). Overall was OK at best, but I hate getting overcharged last minute.

Very busy bit of a wait. Collision sensor malfunctioning randomly. Key fob battery did not work at times.

Pressure sales are not a great way to be successful for business cause the customers don’t come back, scaring customers what might happen if additional packages aren’t bought risks customers loyalty and good ratings if it doesn’t benefit. I get it it’s the biz but as the customer honesty would of got a lot more business, loyalty and good ratings.