Satisfied

The service was excellent. There were no attempts to sell any additional charge items. If you said you didn't need them, they wouldn't push further. However, at the time of return, there were charges we couldn't understand and we're still in contact with customer service to resolve this. Hopefully, it gets sorted out smoothly.

Very good

I had an accident with the car about an hour after collecting it. I took it back to Budget and was given another car. I paid the 1384 euro damage. I now need a damage report and proof of payment from Budget so I can claim from the insurance I took through Easyrentcars. I send numerous emails to Budget. Not a single reply. Used all the email addresses on their documentation. The person at the Budget counter at the airport told my that they cannot supply me with these documents. Although my experience collecting/drop off and the vehicle was very good, my frustration with the company spoils the good experience I had

Car was great, they gave us a bigger car, small SUV. Paid more in tolls in Portugal as they count small SUV's as class 2, which means 3 times class 1, regular sedan! Also there was an additional airport charge.

Worked well for us, overall... will use again!