Reasonable price, disappointing service, and defective car
J.Wilson
Australia
Reviewed: Thu, Apr 11, 2019
About Apex:5.3/10
Very disappointed to be issued a car which, once you got into daylight (as opposed to being in the Southern Cross car park) had a damaged windscreen. This was reported ASAP (within an hour), but only suggestion was can you swap it over when you get to Sydney, some 750 kms.
The counter staff member at Apex Melbourne city office was extremely helpful and pleasant.
The car was fairly new, clean and in good condition.
Overall, we were happy with Apex car rentals and would use them again.
About QEEQ:8.0/10
I initially chose Easyrentcars.com as a booking platform because they offered the best deal for a one way rental from Melbourne to Sydney.
“Perfect experience except 4 unexpected $3K deposit for Vic customers.”
About Apex:8.2/10
Like: process went smoothly Dislike: Not hearing about the $2750 charge for vic customers despite reading all the terms and conditions.
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Customer Service
Reasonable price, disappointing service, and defective car
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View more >Dislike: Not hearing about the $2750 charge for vic customers despite reading all the terms and conditions.