It was really great.

Convenient, quick, courteous. The staff specifically reminded us about driving tips.

No need to queue, plenty of cars, and you can pick up the car even before the scheduled time.

We had reserved a Prado, but were given a Highlander instead. The downgrade in model was very disappointing.

Overall pretty good, quite user-friendly, but they don't recognize QEEQ.

Although we had pre paid the collision damage waiver, Hertz advised this was not the case and charged for this again. They also denied that we had paid a deposit despite showing them the Qeeq receipt. When asked to see his screen I pointed out his own system showed a $200 deposit. The Hertz rep advised the Qeeq agreement was noting to do with them. Total agreed to paid via Qeeq $1,034.19 total charged by Hertz $1,219.94 on top of the $244.13 deposit paid. Accordingly total charged $1,464.07 against the agreed $1,034.19 an extra cost of $429.88!

As noted in the Hertz comments $429.88 charged against our card which we want addressed.