It was good. We felt pressure to return it clean, but that was ok. Overall it was a good experience

Very satisfied, I’ve decided to stick with this company.

Budget and Avis are actually the same company. When I rented the car on July 4th, there was no one at the Budget counter, so everything was handled at the Avis counter. The clerk said the cars are the same, there's no difference in quality, just that Budget is a bit cheaper.

They promised a Ford Escape or a similar grade vehicle, but we got a Mitsubishi instead, which was quite a letdown. The price might be lower than booking at the store, but it's due to the downgrade in car model. It's not a problem with Budget, but rather the third-party service QEEQ, which I wouldn't use again.

This is my second time renting from this specific location. I actually went out of my way to use this office instead of a closer one because the customer service here is always amazing. The manager is wonderfully accommodating, friendly and makes the pick up and drop off process a complete breeze. Definitely my favourite location for car hires in Pasadena / LA area.