It was good. We felt pressure to return it clean, but that was ok. Overall it was a good experience

A bit long time of waiting to pick up the car, above one hour of waiting in the queue

The car was ok but the tariff didn’t match with the one on the app it was more expensive at the moment of pick up

The app was great

Budget rented us a car with 3/8 tank of gas. We ask that be noted and they did. When we returned the car had over a half tank. They charged us for refueling and the gas itself over $120. We are of course disputing that overcharge with them.

In the beginning, the customer service staff kept saying that there was no available booked car and tried to ask me to upgrade. After negotiations for a while, I finally got another car in the same class as what I booked. When I picked up the car, the tire pressures were something wrong. But luckily, the on-site staff helped me to fix it.

Like: The convenience at the airport was great. The car was very clean and almost brand new.
Dislike: There was a scuff mark on the driver's side under the headlight that I had to point out, I thought that should have been noted prior to me noticing it. I had to point it out when driving out of the lot.