1. The actual vehicle I received was different from the one I reserved; 2. Spain is too chaotic, someone tried to pry open my car door and failed, and the car rental company wanted to charge me a 600 euro pre-authorization. 600 euros? What kind of concept is that? It's very unreasonable, please handle this properly.
At pickup there was only one clerk and a few large groups waiting, which made the wait really long. Nowhere any signs to find the pickup location, plus we didn’t get the 4 door car as we had reserved and paid for. Car we got was quite nice, just not what was ordered.
Staff at Europcar in Roquetas superb particularly when a problem occurred with first car - changed without hassle
About QEEQ:10.0/10
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Customer Service
Quick pick up and return, got the exact car that was booked. All worked great.
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