Overall fine, but even though I proactively provided my credit card info online for highway toll fees, the rental company still charged me for the toll fee in California and added a $10 service fee. Felt a bit like being forced to pay for the service fee.
It took me an hour to get the car after finishing the paperwork. The staff said they wanted to make sure everything was fine, but it was obvious the car wasn't ready. After I pushed them, they finally gave me a car. I had already bought full insurance, but the rental company claimed I only had their basic insurance and asked me to buy additional coverage, which was strange. Everything else was fine.
The staff at the Hertz location were unreasonable. Arrived at the rental company 10 minutes early, and they tried to charge us for an extra day! Thankfully, the rental platform adjusted the fee for us.
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