The first car they gave me was not cleaned both inside and out and had a loud humming noise in the back rear tire. I went back to Fox the next day to get a different car which was cleaned. I wan not given a credit for the first day. I also returned the car a day earlier and they did not give me a credit for an early return but charged me $20.
Make sure you have your insurance covered before you get to the counter and then make sure you decline everything Fox offers you. They give you the hard sell and it will be very expensive.
The worst service I have experienced in any rent a car company. 2 hour waiting line.... , only 3 people attending while 100 people in line..... once in the counter, the assistant told us that they were sold out for the car I rent an month ago.. and sorry.... the alternative that they gave me was smaller that the one I was supposed to have and also it was dirty... and if we want to wait again an hour they can clean it... or we just take it as it is.... never again with this company!!!!
“Customer service needs to work faster. The pickup process took almost 1 hour.”
About FOX RENT A CAR:6.3/10
Customer service needs to work faster. The pickup process took almost 1 hour. The car was dirty and there was dings on the windshield, which can be dangerous if no repaired.
“From the beginning to the end this was the worst ever car rental.”
About FOX RENT A CAR:2.3/10
Worst customer service ever
Tried to extend twice(the night of being late and the next morning)
Dropped of the car and it was an extra $200!!!
Tried to use my debit card for the extension and they wouldn’t do it while I was the location in denver like customer serevixe said I could.
On top of all that, I picked up the car and drove into bad snow weather and had to purchase windshield fluid and pull over every 5 miles to clear my windows so I could see!
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