Even I couldn't pick it up from the place I wanted, the overall experience was okay.

CTS

Canada

Reviewed: Fri, Oct 8, 2021

About Hertz: 8.0 /10

The car was what I expected. When i got to the counter to pick the car up, there was no one else, so I didn't have to wait to get some to attend me. The woman was really polite and helped with the situation.

About QEEQ: 8.0 /10

the platform in general is okay, but I was flying from London to Toronto, it was my first time, so I booked a car to be picked up once I landed from the airport itself. After delays with the flight and chaos at the airport I got there 4 hours later than expected and I was told that my booking wasn't at that airport but on another airport in Toronto downtown. I don't blame QEEQ for that, but you guys knew my flights and knew that the airport where the car was picked up wasn't the airport I was landing on. Also, when someone from abroad rents a car, usually they don't know the country, nonetheless anyone would know that Toronto had 2 airports. On my opinion I think you guys should have at least let me know that information, but anyway. After losing my first day due to delays and not being able to pick the car up, Hertz gave me the option to go the day after to pick it up so I wouldn't lose my reservation.

Hertz

Billy Bishop Toronto City Centre Airport(YTZ)

Toronto Island

Canada

Mini | Chevrolet Spark 4 Doors or similar

14 day rental

Relevant Reviews on Hertz in Canada

John S.

Canada

18 day rental

Economy | Kia Rio 2 Doors or similar

Reviewed: Wed, Jul 6, 2022

About Hertz: 9.0 /10

We were given an upgrade to an SUV which was larger than we wanted. However after initial hesitation we accepted it (with a half tank of petrol included) and it proved very satisfactory on the wide roads and long distances of British Columbia.

About QEEQ: 10.0 /10

Easy to use - more information on hiring details - eg insurance and extras.

D.Ellis

Canada

1 days rental

Economy | Chevrolet Spark or similar

Reviewed: Thu, Nov 7, 2019

“Overall great service and value! Will definitely use again.”

About Hertz: 10.0 /10

Friendly staff, great service.

About QEEQ: 10.0 /10

No problems!

J.Cairns

Canada

1 days rental

Medium SUV | Toyota RAV4 or similar

Reviewed: Tue, Aug 27, 2019

“Value and smoothness.”

About Hertz: 8.3 /10

I would appreciate it if your staff was more aware of 3rd party booking conditions. Also, I don’t appreciate your staff automatically tacking on a 2 hour charge at drop off when I was on time. I don’t think that I should have to contest a charge that clearly wasn’t necessitated.

About QEEQ: 10.0 /10

Your re-booking for a better price was excellent. I certainly recommended friends to you when this happened. Also, details about what to expect, and what I should avoid when dealing with the car rental company were very much appreciated.