The Alamo staff were enthusiastic and answered all my questions. Miguel at the parking lot had a great attitude when I returned the car, and the young lady at the parking lot during pickup was also very friendly and patiently addressed my inquiries.
The company did not provide adequate reminders. My flight arrived early, and I reached their store more than an hour ahead of schedule. Since there was no queue, they immediately helped me complete the procedures but failed to inform me that arriving more than an hour early would incur an additional day's rental fee. They directly charged this fee through the pre-authorization. Later, I had to return the car more than an hour early to get this money refunded. A simple reminder would have been enough, and I could have waited for an hour. Additionally, the car was in poor condition. During the trip, a warning light came on indicating the radiator was overheating. In the middle of nowhere, I had to pull over on the roadside, call the rental company, wait for the radiator to cool down, and then find a place to add coolant. This delayed me and incurred out-of-pocket costs for the coolant. No one discussed compensation for these issues with me.
“Efficient and good value but more guidance needed on directions to find drop off place for car.”
About Alamo:7.3/10
It was a bit confusing having to walk through the airport to get to the French side - this could have been explained better when booking the car. Also, the map and sat nav reference for drop off was wrong and luckily my husband seemed to know where he was going - this should definitely be looked at, as if I was on my own, I wouldn't have had a clue!
About QEEQ:8.0/10
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Customer Service
Personnel très sympa et arrangeant. Nissan juke très agréable à conduire. Je recommande alamo
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