“Once you find it, Alamo/Enterprise/National Offers a Smooth Process”
About Alamo:8.3/10
The location in Terminal 2 at CDG was a bit hard to find, perhaps because I was picking up at 8:00am, and the counter in the terminal wasn't open, so I had to go outside. However, general directions are given to how get there, and I was able to find it and had a smooth experience after that. Terminal 1 is a little more congested and hard to navigate, but all the staff was friendly.
About QEEQ:10.0/10
Booking was fine- the app frequently logs you out and is not smooth, so hopefully they'll work to make a smoother user experience.
“It is a nightmare, trying to talk to recovery hot line.”
About Alamo:9.0/10
I need a damage report for the claim that they currently put on me for 2500 Euro. I had an incidence where the right front Tyre was flat prior to me returning the car. The recovery number which I called, I have hard time trying to communicated for language barrier.
Alamo nous a refusé la location de voiture. Nous avons dû annuler notre week-end à Anvers. Nous avons perdu l’argent de la location de l’hotel. Je vais vous envoyer un courrier de demande de remboursement de la location de voiture.
Car was fantastic. The pick up process took longer than expected as our flight was late but the staff was extremely helpful (offered us coffee too ! )
Highly recommended!
About QEEQ:10.0/10
Very easy to book, great job as explaining the different add ons without trucking you into pre selecting any of them. Great rewards and referral program as well. Highly recommended!
Picked up the car from CDG airport without problem. Tested fine except noisy wheel and braking. 1 hour into the journey, problem of the braking system got worse. Called the technical support and offered 2 options: car tow without replacement or drive back to the airport for a swap.
We chose to drive back with slowly to the airport to avoid accident. Countered already closed after midnight. Rented hotel room at the airport at our own cost and got the car replaced the next day.
The staffs said the car was checked and certified before handed over to us and will do another round of testing and will give us the report.
I got my car too late, uncleaned and with plenty off damages. When I complained I was told that I was too late and that my car was given to other customers. When I called to extend my stay, I was promised a call back which I never got. So far I’m still missing my security payment of 250 Euros which I’m afraid they will try to keep as the car purportedly had new damages upon return and a missing luggage cover. By far one of my worst rental experiences and I travel a lot! Please fix this and make sure I get my deposit back.
About QEEQ:10.0/10
Rental process was smooth. Complaint process not used yet, to come. Will see how they appreciate their customers.
“Overall good experience with Alamo and easyrentcars.”
About Alamo:9.0/10
Easy pick up although there were nobody at the counter. Was told that there are at the car pickup area so there I went. Paperwork is fast and had to wait 15 mins for car to arrive and it's fine for me.
Car is in good condition and everything explained in detailed.
Car drop off is smooth within less than few minutes.
Overall good experience with Alamo.
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