The shuttle from the LAX airport was complicated. The driver was telling me one thing & the rental a
M.Maow
United States
Reviewed: Sat, Apr 20, 2019
About YESAWAY:9.3/10
I love the car I got. It was clean. It came with car changer, umbrella, and phone holder. The customer service was nice. If I come back to Lax I am going to Yesaway. Thank you for everything.
The staff at the rental store exhibited completely different attitudes with and without surveillance. From the airport pickup to the store, their attitude was very good, humble, and the explanations were clear. I assume there were cameras in the shuttle and store. However, once all the paperwork was completed, they took us to the parking lot and handed us the keys, casually said a few words, and left. They didn't give us any time to inspect the car or provide a simple briefing (they mentioned during the rental process that there would be a briefing). We noticed a scratch on the right front door and had to walk back to the store to find the staff. He then told us that the insurance we purchased was very comprehensive, and we could have any damages covered, then he left. After getting into the car, we found that the USB port was not charging, so we had to go back to the store again. The overall experience was very poor.
“It was very easy to book and the price was very good for everything we got. Loved it”
About YESAWAY:9.7/10
Everything was great! Very nice and helpful
About QEEQ:10.0/10
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The shuttle from the LAX airport was complicated. The driver was telling me one thing & the rental a
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