The full size wagon I booked online was not available at the time of the pick-up and I was given a full-size car; it was tight for a family of five with luggages. Also, I was not given a fare adjustment for the downgrade.
Other than that the booking, pick-up and drop-off experience was excellent.
The overall service was poor. The reception staff had a bad attitude and did not explain things clearly. Despite having already purchased the supplementary insurance, the rental staff still forcibly tried to sell additional insurance, which was firmly declined. If the company cannot urgently improve the quality of its personnel, I suggest closing this branch. I travel abroad every year and often rent cars, but this was a bad experience. The service attitude of the ALAMO Zurich rental staff was extremely poor and impatient. They also insisted on pushing additional insurance (even though I had already purchased it when booking). The professionalism of the staff at this branch needs urgent improvement. If this reflects the general quality of staff here, I suggest shutting it down.
【Real Experience Renting a Car at Zurich Airport | Lazy Version Summary】
✅ Pros:
1⃣ Super Convenient Location: The pickup point is directly opposite the airport arrival hall, a 5-minute walk with clear signs.
2⃣ High Service Efficiency: Staff are fluent in English, and the process is completed within 10 minutes, keys handed over directly.
3⃣ Reliable Vehicle Condition: Received a car less than 2 years old, full fuel, clean interior, Swiss car rental quality is trustworthy.
⚠ Notes:
▪ Price Excludes Tax: On-site payment may be about 50% higher than the booking price (e.g., website shows 100 CHF, actual payment around 150).
▪ Be Cautious About Model Upgrades: Avoid being tempted by 'free upgrades' unless necessary, as they might come with hidden tax and insurance costs.
▪ Two Options for Insurance:
→ Hassle-free: Choose full coverage from the rental company (about 30 CHF extra per day, no need for inspection at drop-off).
→ Cost-saving: Buy third-party insurance in advance (remember to take videos of the entire car during pickup, especially wheels and windows).
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Customer Service
Excellent booking and pick-up experiance
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