Demasiado tiempo de espera

They would not honor the reserved class and downgraded to a lower vehicle class. I don’t know if this was miscommunication between QEEQ and Ace or all on Ace but I won’t be using them again.

The reservation process went smoothly and the price dropped about $20 after I made the reservation. The big problem was that I didn’t get the vehicle that I reserved. I reserved a Jeep Grand Cherokee or equivalent and Ace wouldn’t accept my reservation for that class and downgraded me.

I think if you are renting from a rental care business outside the airport then the rental car shuttle should take you to the airport. You make every effort to get there to rent from them - I could have rented from the airport but didn't. The wait time was a little long The car wasn't ready as they were still cleaning it. The fuel was not on full (3/4). I put the fuel back at 3/4 of a tank but was charged for not filling the tank up but they gladly refunded me back for the fuel charge after I called and told them I had pictures of where the fuel was on pick-up and where I filled back up to exactly the amount upon rental.

Car was upgraded after forcing me to take extra liability insurance. My personal travel insurance and credit cards already had me covered but I was told that they would not release the vehicle without the extra. I have rented cars in the US very often and have never taken extra insurance but with a 92 year old mom and 3 year old grandchild waiting to get a vacation started,I just gave in to this scam. Unfortunately on our last day at Disney we were caught in a thunder storm, waited for 1/2 an hour for it to pass but were told that the trams would not be in operation for a while so we had to scramble to the car. In checkout the seats were damp so I was charged 150.00$ for clean up. Not a good experience with ACE.

The only downside was taking 2 shuttles

Very impressed with both the pick up and drop off. Why would anyone want to deal with that hassle at the airport. Only suggestion: a little more attention to inside of the windows. They obviously hadn't been carefully cleaned in a while. A lot of glare the first time I drove at night.